Not Waiting For the World to Change

Sprung from the lush forests of Oregon just 15 years ago, a different breed of outsourcer has found small town America to be a vital talent resource.

FCR (derived from First Call Response) got its start in the legacy timber town of Roseburg, a community of 21,000 that today is home to two FCR call centers and what the company calls its “Base Camp,” just 90 minutes from the Umpqua National Forest, Crater Lake, the Oregon Coast and the city of Eugene, where FCR operates another center. It’s hard to keep up with the flurry of company site openings in 2020 alone, but at last count, they were also operating or ramping up in Coos Bay, Veneta and Independence, Oregon; Great Falls, Helena and Butte, Montana; Idaho Falls, Idaho; Casper and Laramie, Wyoming; Seattle, Washington (a sales office); Tijuana, Mexico; and Lublin, Poland. Most of the sites are opening up with plans for between 200 and 300 positions. And more are on the way.

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