Inclusive Communication: Opening Up Doors of Understanding

You post a position. A week later, you receive a stack of qualified applicants. You see a resume that looks intriguing, and you think, “I have to bring this person in.” You find a phone number on the resume, and when you call it you hear a voice saying, You will now be connected to an interpreter.

Wait…what?! Your focus changes abruptly. Instead of connecting with an intriguing candidate, you’re about to have a conversation, through an interpreter, with a person who has a disability. You start second guessing yourself and wonder why you even made that phone call.

You’re not alone. Many managers, supervisors, and human resources professionals often find themselves in situations like this – a situation where they find a potentially great candidate who has a disability – and they don’t know what to do.

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