‘Attention please’: The new voices of MSP airport
July 26, 2021
Passengers returning to Minneapolis-St. Paul International Airport for the first time in a while may notice some new voices on the public address system. The airport decided to take a different approach to reminding travelers to report suspicious bags, mind the end of the moving walkways and wear face masks.
Customer service managers held open auditions for airport employees last fall to be the next “Voices of MSP,” as the program is called.